Dear Sony/SCEA
Dec. 9th, 2011 05:00 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
setraI called Sony Customer support the other day, and I just gave them the only completely negative customer service survey I've ever given anyone (besides UBS)...
I was calling because it was utterly incomprehensible to me that the information I found online about being unable to upgrade or change a "sub" account into a master account could be correct. I made a sub account for my brother when he was 15 because he was a minor and could not legally agree to the terms and conditions of the master account. It has been three years, he is now eighteen and lives with me in an apartment. My entire household games primarily on the Playstation. I am a strong Sony supporter and always have been. What I found out is that there is NO WAY to update my brother's account to make his own purchases. He cannot even redeem a gift card to add money to his PSN wallet (which seems like the most highly controlled, least harmless way for a sub account to purchase things). I cannot always afford to buy the games or DLC that he wants for the games he is paying. He is an adult with his own income, in the prime of your user demographic. To tell him that in order to purchase his own games or DLC he must sacrifice all his trophies, make a new email address, and create a new PSN account is not only undermining your business, but that of your allies and developers.
AND THEY HAD THE GAUL TO CHARACTER LIMIT MY RAGE! Seriously pissed off.
I was calling because it was utterly incomprehensible to me that the information I found online about being unable to upgrade or change a "sub" account into a master account could be correct. I made a sub account for my brother when he was 15 because he was a minor and could not legally agree to the terms and conditions of the master account. It has been three years, he is now eighteen and lives with me in an apartment. My entire household games primarily on the Playstation. I am a strong Sony supporter and always have been. What I found out is that there is NO WAY to update my brother's account to make his own purchases. He cannot even redeem a gift card to add money to his PSN wallet (which seems like the most highly controlled, least harmless way for a sub account to purchase things). I cannot always afford to buy the games or DLC that he wants for the games he is paying. He is an adult with his own income, in the prime of your user demographic. To tell him that in order to purchase his own games or DLC he must sacrifice all his trophies, make a new email address, and create a new PSN account is not only undermining your business, but that of your allies and developers.
AND THEY HAD THE GAUL TO CHARACTER LIMIT MY RAGE! Seriously pissed off.
